We take about 2-7 business days to process orders. Then you should add shipping times on top of that. Speed and price depends on product type and destination. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
The delivery times of the shipping methods we offer are estimates provided by the carriers. So there may be some cases when packages are delivered outside of the estimated time frame. If you think that the package may be lost in transit, make sure you get in touch with us no later than 4 weeks after the estimated delivery date.
Where do we ship from?
Exchanges or refunds are available for damaged items and wrong items,
please contact us if there is a problem with your order. We do not accept returns or exchanges as our products are made to order.
SALE/SEASONAL/BRAND AMBASSADOR/HOLIDAY ITEMS (HALLOWEEN, CHRISTMAS ETC) ARE FINAL SALE.
Items must be in original condition(unused) if a return is accepted. HighCiti has the right to refuse returns that do not meet these requirements.
If you want to request a cancellation please do so within one hour of your purchase. Once an item has started fulfillment cancellations are no longer possible.
Packages Lost In Transit
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please make sure you enter the correct shipping address at checkout as we are not liable if an incorrect address is entered. Contact us immediately if you need to change your shipping address.
Check out the size charts on each product page as sizing varies from style to style.
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